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Experienced Member
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Keep getting the Error "QuickBooks can not open this company file because it was created with an incompatible version."

I have Quickbook 2016 for Mac that was running just fine until Xmas 2018. On the 28th of December I bought a new MacBook and Installed my QuickBooks in January, I got all the registration info in, updated it and then tried to open my company file only to be told "QuickBooks can not open this company file because it was created with an incompatible version.". I did some research and I see that the current version was supposed to have been R20 but there was an issue so they pulled it. On another similar post regarding this topic it says solved and there was a link to directly download the file to install R20 but it is no longer available. My version says is is "V17.0.4 R5 01/04/19. I can't open my company file and have not been able to find any help in being able to do this. I needed it opened so bad I downloaded Quickbooks for Mac 2019 and created a copy of my file and opened it with Quickbooks 2019 so I could get to my customers Invoices etc as you get 15 uses for free before it requires registration. I would like though to really be able to use my QuickBooks 2016 and would like to know has anyone else found a way to get around this issue?

 

when I tell my QuickBooks to update I get the following message "

QuickBooks 17.0.4.590 R5.2 is currently the newest version available."

 

I am at a loss of what to do, any help would be much appreciated.

 

Thanks!

Best answer 01-20-2019 10:20 PM

Accepted Solutions
Community Manager

Re: Keep getting the Error "QuickBooks can not open this company file because it was created with...

We can manually update your QuickBooks to get this fixed, dankidwell. 

 

You'll need to uninstall and reinstall it. Here's how:

  1. To uninstall QuickBooks for Mac, please close QuickBooks.
  2. From the Finder menu (search bar) on the upper right corner of your screen, choose Go then Applications.
  3. Click the QuickBooks icon and drag/move it to Trash.
  4. To reinstall, go to QuickBooks Product Updates.
  5. Click [Change] to select your QuickBooks Desktop version.
  6. Click the Download button to download the installer file to your computer.
  7. Double-click the downloaded.dmg file.
  8. Drag the QuickBooks Desktop icon to the Application folder to install. 

Please go ahead and open the company file again. 

 

Post your questions below and we'll be right here to help. 

2 Comments
Community Manager

Re: Keep getting the Error "QuickBooks can not open this company file because it was created with...

We can manually update your QuickBooks to get this fixed, dankidwell. 

 

You'll need to uninstall and reinstall it. Here's how:

  1. To uninstall QuickBooks for Mac, please close QuickBooks.
  2. From the Finder menu (search bar) on the upper right corner of your screen, choose Go then Applications.
  3. Click the QuickBooks icon and drag/move it to Trash.
  4. To reinstall, go to QuickBooks Product Updates.
  5. Click [Change] to select your QuickBooks Desktop version.
  6. Click the Download button to download the installer file to your computer.
  7. Double-click the downloaded.dmg file.
  8. Drag the QuickBooks Desktop icon to the Application folder to install. 

Please go ahead and open the company file again. 

 

Post your questions below and we'll be right here to help. 

Experienced Member

Re: Keep getting the Error "QuickBooks can not open this company file because it was created with...

This worked. I had to make sure I didn't use that update file there also available on the same page but download the current version. I had downloaded both and they have the same name but I had to use the current version not the update file. After trying a couple of times and then realizing what I was doing wrong it finally worked. Thanks for the help.