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Established Member

Missing Lines

Lines on all my forms on the screen are missing. They are there when i print but not on the screen.  We have multiple Users but only one girls QuickBooks does this  Any suggestions?

3 Comments
QuickBooks Team

Re: Missing Lines

Hello, @Vbrown.

 

I can help share some solutions on how to resolve display issues in QuickBooks. It's possible that the settings applied when using high-resolution display are not optimized that's why the lines on your forms are missing.

 

First, let's perform the following solutions below.

 

Solution 1: Change QuickBooks DPI settings

 

  1. Right-click the QuickBooks icon, then select Properties.
  2. On Compatibility tab, select Disable display scaling on high DPI settings.
  3. Select Apply, then OK.
  4. Open QuickBooks and check your forms.

Solution 2: Change the Desktop View Preference

 

  1. Open your company file.
  2. From the Edit menu, select Preferences.
  3. Choose Desktop View and select My Preferences.
  4. Switch View from Multiple Windows to One Window.

If the issue persists, please refer to this article link and proceed to Solution 3: Change Windows DPI settings. Modifying the default settings of your windows DPI and screen resolution will also affect other programs.

 

However, if your issue isn't resolved by one of the solutions in the provided article, it'd be best to contact our Desktop Care support to isolate this further.

 

Here's how to get in touch with them:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

This should get you on the right track. I'll be here to provide further help if you have additional questions about your forms. Best regards.

Established Member

Re: Missing Lines

No unfortunately this did not work. Smiley Sad

QuickBooks Team

Re: Missing Lines

Thanks for getting back to us, @Vbrown.

 

I'm here to guide you to the right support so you can get the help you need.

 

I appreciate you for taking the time to follow all the instructions provided by my colleague @Vbrown just to resolve this issue. Since the problem persists, I encourage you to get in touch with our QuickBooks Desktop Support Team. they have the tools to do a screen share and investigate this further.

 

You can contact our technical support by following the steps provided above.

 

Please let us know how it goes. You're always welcome to drop by if you have any other questions. Have a good one.