Lines on all my forms on the screen are missing. They are there when i print but not on the screen. We have multiple Users but only one girls QuickBooks does this Any suggestions?
I can help share some solutions on how to resolve display issues in QuickBooks. It's possible that the settings applied when using high-resolution display are not optimized that's why the lines on your forms are missing.
First, let's perform the following solutions below.
Solution 1: Change QuickBooks DPI settings
Solution 2: Change the Desktop View Preference
If the issue persists, please refer to this article link and proceed to Solution 3: Change Windows DPI settings. Modifying the default settings of your windows DPI and screen resolution will also affect other programs.
However, if your issue isn't resolved by one of the solutions in the provided article, it'd be best to contact our Desktop Care support to isolate this further.
Here's how to get in touch with them:
This should get you on the right track. I'll be here to provide further help if you have additional questions about your forms. Best regards.
Thanks for getting back to us, @Vbrown.
I'm here to guide you to the right support so you can get the help you need.
I appreciate you for taking the time to follow all the instructions provided by my colleague @Vbrown just to resolve this issue. Since the problem persists, I encourage you to get in touch with our QuickBooks Desktop Support Team. they have the tools to do a screen share and investigate this further.
You can contact our technical support by following the steps provided above.
Please let us know how it goes. You're always welcome to drop by if you have any other questions. Have a good one.