My employees are not able to see their accrual balances in the new QuickBooks WorkForce website. They could see those balances in ViewMyPaycheck. This has become a significant issue for our employees.
Hi mo daum,
Thanks for bringing your concern to our attention. I've got some details to share with you about this particular occurrence.
I was able to confirm that there's an ongoing issue where vacation and sick leave accrual aren't showing on the QuickBooks Workforce page. I suggest reaching out our QuickBooks Support Team, so they can generate a case number under your account. When you do, provide this product escalation number: INV-28194.
From there, you will be notified once this issue gets resolved.
I'll also personally reach out to them and gather some information on this, so I can update you by posting the resolution on this thread.
This should point you in the right direction. I'm always around to help if you have any other concerns. Take care and have a wonderful day.