Rule out caps lock on then try the automated password reset tool. If that does not work you can call support but be prepared with all your private info to prove who you are (and they will help you, I ran into a client file where the reset tool did not work but the phone call did)
Having trouble resetting your QuickBooks Admin password? Not a problem. The Automated password reset tool can help you reset it in QuickBooks Desktop.
Note: All information entered must match the information in our system including email address, main business phone number, and zip/ZIP code of the primary contact on the account. The access token will be sent ONLY to the email address for the primary contact.
You should now be able to open QuickBooks and log in to your company file using the new password you just set. The password reset tool is a one-time use. The verification form will need to be filled out again to generate a new token.
Welcome to our forums, @suesblues,
Let's make sure you're able to log in to your QuickBooks Desktop account.
John-Pero shared great insights on how you can access your account if your password does not work. If you're having issues signing in to your company file, you can run the Automated Password Reset Tool.
You can try the steps he outlined above and see if it works for you. Please be reminded that the sign in page in QuickBooks is case sensitive. Make sure you key in the uppercase and lowercase characters correctly.
If you're getting the same error after using the tool, it is best to get in touch with our QuickBooks Technical Team for further assistance. There they have advanced tools to help you log in to your account without any issues. To contact us, follow the steps below:
I'd be glad to provide further assistance should you have any questions. Best regards!