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Active Member

QB Mac OS doesn't allow login

Where do we report bugs?


The desktop version, updated 1/26/2019, does not allow logging in and thus shows NOTHING, making the app useless.

QuickBooks Team

Re: QB Mac OS doesn't allow login

Hello, shakacode.


Let’s first try to clean up the app’s system by clearing the cache. Just go to Help at the upper left corner and select Reset App Data.


If you’re still unable to log in after doing the steps above, I’d recommend uninstalling and reinstall the application. You get it for free by visiting this site:


Please get back to us if you have other questions.

Active Member

Re: QB Mac OS doesn't allow login

@MikiD Did you try this before recommending this???? I doubt it. 


The correct menu choice is "Reset App Data" under the Help menu.