A few days ago I encountered a problem; whenever I try to enter a payment to this customer or try to open this customer's payment information, QB shuts down. I ran the verify and rebuild, but it gave me Error 310 with 34 decryption errors related to credit card information. However, this particular customer shows as paying by cheque, not credit card. The program does not allow me to go in and enter a dummy credit card number for this account as it shuts down whenever I try.
I even tried removing the credit card protection and then trying to fix the problem, but I run into the same issue.
The other problem I have is that the error report lists 34 customers whose credit card encryption files need to be corrected, but the report lists them as Customer ID: 34, or Customer ID: 256, etc. I do not use numbers for our customers, but use the customer names. How do I correlate the list of customer ID numbers with my list of customers?
Hello there, @Princely1.
Let me help isolate the errors displayed in the QBWin.log when the Verify Data utility fails so you can enter payment for a customer and to resolve your customer report list.
First, I appreciate the steps you've performed by checking the data damaged using the Verify Data utility. What you need to do next is look for the error message in QBWin.log to see what is affected.
Please follow these steps below:
Right after, let's edit the credit card number of affected customer to removes the damaged data. Here's how:
If a lot of customers are affected, you can check Use advanced import to override damaged credit card info. This way you can do it efficiently.
Once done, let's run the verify data utility again to check if the data has no longer any errors.
You may also check this article for the detailed troubleshooting steps: Error: QBwin.log: LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber The decryption has failed.
If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.
Here's how to contact our technical support:
Please let me know how it goes. I'll be around to help if you have any other questions. Have a good one.