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Frequent Explorer *

QB consistant crashing/freezing

Ever since I did the upgrade to 2019 I have not yet  'Exited'  QB's.  When I'm trying to shut down, the program freezes for 3, 4, 5 min and then crashes.

Doesn't matter what I'm working on during the day, it will freeze and crash.

Took me 10 min to sign into Support.  I'd try to Sign In and I get the Registration window.

Once I upgraded I've been having trouble with the Desktop Manager crashing and blipping and I'm having to wait until it gets done so I can continue working.

Is anyone else having these issues?  This is seriously cutting into my work production.

 

This was not a problem before the 2019 upgrade.

I have Desktop Pro

 

Thanks -

 

2 Comments
QuickBooks Team

Re: QB consistant crashing/freezing

Hi there, AZEmbroiderer.

 

I've got some information and troubleshooting steps to share with you. 

 

To single out this issue, let's run the Refresher tool to end QuickBooks processes running in the background. Please follow these steps to perform a mini repair on your software:

  1. Close QuickBooks. 
  2. Download the Refresher tool.
  3. Save the file on your desktop.
  4. Run the QBRefresher tool.
  5. Re-open QuickBooks Desktop.

If the issue persists, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.

 

From there, you shouldn't have any further issues after running the tool.

 

Keep me posted how this turns out. I want to ensure this matter gets resolved.

Frequent Explorer *

Re: QB consistant crashing/freezing

Hi Jane

I'll touch base with you next week to let you know if this has worked.  I want to give this a few days.

Thanks