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Quickbooks Desktop for Mac Utilities Greyed out

We are running QB Desktop for Mac 2016 in multi-user mode. I'm trying to run the verify data utility but all of the utility options are greyed out. Can anyone advise what I need to do so I can activate this? 

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QuickBooks Team

Re: Quickbooks Desktop for Mac Utilities Greyed out

Hello @Trinity3,

 

You'll need to switch to single-user mode to run the Verify and Rebuild Data utilities. I'd be happy to add some details and help you further.

 

To switch between user modes, you may follow the steps below:

  1. Click on File from the menu bar.
  2. Click on Switch to Single User Mode.
  3. Select Yes on the pop-up.

Once done, you can now run the data utilities on your Mac computer.

 

For further guidance, You may read these articles:Set Up Multi-User Network.

 

Please let me know if you have other questions. It'll be my pleasure to help you.