Hi there, shelbymansfieldkoa.
There are some special characters that can cause why you can't get by the Glad you're here page. When setting up a new company file, let's make sure not to enter the special characters in the Business Name field that can cause this issue.
Please see the screenshots I've provided below:
Also, you can check this article for more information in creating QuickBooks Desktop company file.
Feel free to visit the Community team if you need more help. I'd be right here to help.