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Experienced Member

Tech support

QBapp; 2/3 of the screen blurs and freezes while in the middle of an order.  Have to delete app, reinstall.  Is there a solution?

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QuickBooks Team

Re: Tech support

Hi there, Lm1422.

 

Aside from reinstalling the app, you can also try to update your mobile device. Once updated, reopen the app and create an order to check if that works.

 

If the error persists, I would recommend contacting our phone support. They can take a look at this a little further to check what's causing the issue. Here's how to reach out to them:

 

  1. Tap the Menu icon and scroll down to Help and Feedback.
  2. Tap Help and Support.
  3. Select a topic and a sub-topic.
  4. Scroll down and tap Get Phone Number.

Visit us again in the Community if you have other questions.