I am unable to email customer statements, however invoices, estimates and receipts are able to be sent.
I can help you get your customer statements emailed. Before that, here are some troubleshooting steps that we need to go through.
Let's make sure that your QuickBooks is in its latest release. Updating the release version will help to fix issues like unable to send emails.
Then, let's check the email preferences if it was set up correctly.
If you're getting an incorrect password error message when updating the email preference, please follow steps in this article to resolve it: QuickBooks Will Not Accept my WebMail Password.
Go ahead and email the statement again.
Please let us know if you have any questions. Thanks!
This did not help as the server settings are correct since I am able to send invoices, estimates, etc. The only thing I can not email is Customer Statements.
Hello there, MindyP21.
I can see that my colleague has already provided the steps to resolve this. However, we wont stop there, and I want to make sure you get more support to resolve this. I'd encourage you to contact our phone agents to check this further.
Feel free to post anytime in the Community if you have other concerns. We'll be right here to help you out.