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Experienced Member

Upgrade QB Pro Desktop 2016 to QB Pro Desktop 2019

I am upgrading from Desktop QB Pro 2013 to Desktop QB Pro 2019. I downloaded 2019, but when trying to install, got an error message, "error executing the specified program "

I only upgraded due to getting unrecoverable error code: 20888 39931, when trying to enter a journal entry or trying to double click on an item while reconciling bank acct (to see detail). I did run a utility verify data and there were no errors there, but wonder if some problem in my 2013 is keeping the 2019 from installing. Help!!!

1 Comment
Established Community Backer *

Re: Upgrade QB Pro Desktop 2016 to QB Pro Desktop 2019

hi @ljohnson17 ,

There is something wrong with your Windows. You should try the clean install with following reference: https://quickbooks.intuit.com/community/Help-Articles/Clean-install-QuickBooks-Desktop/m-p/201980#M4...

 

Hope it works.