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Community Explorer **

Why are my details missing from my customer statements?

 
3 Comments
QuickBooks Team

Re: Why are my details missing from my customer statements?

Hello there, LindaJB.

 

I'd like to know more about this. What details are missing?

 

The statement will only show your company name, address and email-add. Then, the rest of the details are your customer's transactions.

 

I've got you an article for more information: Create and manage statements.

 

We're just here if you have more questions. You can keep us posted by leaving a comment. 

Community Explorer **

Re: Why are my details missing from my customer statements?

Hi, my business name and details were missing, but I worked it out.  In the standard invoice template (which I don’t use) the boxes for business name, address, phone, email, we’re all unchecked. I ticked them there and apparently the statement info is dictated to by this standard invoice template, because it now appears on the customer statement.

Community Manager

Re: Why are my details missing from my customer statements?

Hi LindaJB,

 

We're glad to hear that it's all working now. 

 

Should you need anything else, please let us know. We're ready to help.