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Community Contributor *

Why can't I access the Quickbooks Community using my Firefox Browser?

I am able to access the community through Google Chrome but I get an error that "something went wrong" every time I try to open any help articles or community links through Firefox which is my default browser. I've tried deleting all quickbooks and intuit cookies with no luck. Any other suggestions?

3 Comments
Moderator

Re: Why can't I access the Quickbooks Community using my Firefox Browser?

Hello there, @Brad42.

 

I can help figure out why you're getting an error when accessing the Community link using the Firefox browser.

 

It's possible that your Firefox browser needs to be updated to the latest release. Let's attempt running a manual update to check if it works.

 

Here's how:

 

  1. Go to the Menu button on your Firefox browser and select Help.
  2. Click About Firefox.
  3. The About Mozilla Firefox window will open. Firefox will begin checking for updates and downloading them automatically.
  4. When the download is complete, click Restart to update Firefox.

 

 

Once done, try to access the Community page again using the Firefox browser.

 

Let me know how it goes. I'm here to help if you have other questions about visiting Intuit sites. Have a good one.

Community Contributor *

Re: Why can't I access the Quickbooks Community using my Firefox Browser?

Hi! Thank you for your response; however, I already have the most recent version of Firefox installed, version 66.0.3. Any other suggestions?

Community Contributor *

Re: Why can't I access the Quickbooks Community using my Firefox Browser?

Never mind. I just cleared the cookies and cache again and it works now.