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Established Member
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Wow! My QB desktop is incredibly slow!

I upgraded my QB desktop from 2016 to 2018 last year because QB was lagging horribly.  Well, the problem has not gotten better, in fact it's worse.   When I was still within our free support period, I called  for help, they couldn't help.  They told me to be sure to update windows often.  

I run a small moving company with only 8 employees.  I have about five years of books on this account and my accountant says there is no way my database should be too big.  Any ideas?  It takes me about a full minute to enter one transaction that should take 15secs.  Payroll is a nightmare as well as reconciling my accounts as it takes forever due to the lag.

Best answer 02-25-2019 04:43 PM

Accepted Solutions
QuickBooks Team

Re: Wow! My QB desktop is incredibly slow!

Thanks for getting in touch with us today, @MMovers,

 

I appreciate the in-depth information you shared to help us understand the issue better.

 

There are a few possible reasons for the unexpected behavior or performance issues with QuickBooks Desktop. Here are some:

  • QuickBooks is not updated.
  • Computer does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corrupted hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

To get past this hurdle, let's use the QuickBooks Diagnostic Tool to automatically identify and fix .NET Framework, MSXML and C++

issues. Here's how:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to your local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Reboot the computer after running the tool to ensure the components are properly updated.

Once done, try opening QuickBooks again and see if it works this time. However, if you're getting the same issue, I'd recommend following the remaining solution in this article: QuickBooks Desktop won't open, has stopped working, or not responding

 

Please let me know how this goes, @MMovers. I'll be happy to lend you a helping hand whenever you needed me. Have a great day!

2 Comments
QuickBooks Team

Re: Wow! My QB desktop is incredibly slow!

Thanks for getting in touch with us today, @MMovers,

 

I appreciate the in-depth information you shared to help us understand the issue better.

 

There are a few possible reasons for the unexpected behavior or performance issues with QuickBooks Desktop. Here are some:

  • QuickBooks is not updated.
  • Computer does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corrupted hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

To get past this hurdle, let's use the QuickBooks Diagnostic Tool to automatically identify and fix .NET Framework, MSXML and C++

issues. Here's how:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to your local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Reboot the computer after running the tool to ensure the components are properly updated.

Once done, try opening QuickBooks again and see if it works this time. However, if you're getting the same issue, I'd recommend following the remaining solution in this article: QuickBooks Desktop won't open, has stopped working, or not responding

 

Please let me know how this goes, @MMovers. I'll be happy to lend you a helping hand whenever you needed me. Have a great day!

Established Member

Re: Wow! My QB desktop is incredibly slow!

Jen D, Thank you!  I ran the diagnostic tool and so far, so good.  I would print the labels, but I'm not sure how. 

Finally I can work efficiently!