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Established Member

Wrong credit card number entered into customer account

I accidently entered the wrong credit card number into a customers account and want to change it back to the correct number but I only shows the new one I entered. How can I change it back

4 Comments
QuickBooks Team

Re: Wrong credit card number entered into customer account

I've got the steps you need, apexama.

 

To change customer'credit card information:

  1. Select Sales, then Customers.
  2. Choose the customer you want to edit.
  3. In the upper right, click Edit button.
  4. Choose the Payment and billing tab.
  5. Select the current card number below the Preferred payment method.
  6. In the upper right, select the +Add link.
  7. Enter the new credit card information, then click Save.

With these steps, you'll be able to update customer's credit card info.

 

Just let me know if there's anything else I can do to help. Have a nice day!

Established Member

Re: Wrong credit card number entered into customer account

i dont have the new credit card...i put another persons card info in that field by accident

Established Member

Re: Wrong credit card number entered into customer account

the problem i have is i dont have the orginal credit card. i accidently put someone else card info in that box and hit enter. now it only shows the wrong card number. i want to know if there is a way to recover the original card number

QuickBooks Team

Re: Wrong credit card number entered into customer account

Once you've entered their account number on your QBO account, you'll be seeing only the last 4 digits, apexama.

 

Recovering your customer's credit card information is currently unavalable within QBO. I'd recommend reaching out directly to your customer and ask for their credit card information.

 

Once you've had the details, you can follow the steps provided by my colleague on how to update their credit card information.

 

You may check this article for a different way to update your customer's credit card information: Edit a customer's credit card information.

 

You can always post your questions here. I'm here to help you.