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Established Member

cash drawer

How do i stop the cash drawer from opening each time that i print a "hold" receipt?

1 Comment
QuickBooks Team

Re: cash drawer

Hi there, @macmartym.


Welcome to the Community. Let me help share a way to limit your cash drawer from opening. 


Here's how: 


  1. Go to File and select Preferences.
  2. Select Company.
  3. Then click Sales and make your selection under Open Cash Drawer.

As always, you can contact our POS support to assist you in going through the steps. They can access your account in a secure environment and further assist you with the navigation by using their screen share tool.


This should get you in the right direction. You can also check out this article if you need help with printer and cash drawer issues: Resolve receipt printer issues and cash drawer will not open.


Let me know if you need anything else. I'm always here to help if you have other questions about your cash drawer. Best regards.