We are using QuickBooks Premier Edition 2018. We would like to facilitate our customers to pay for the invoices easily to use online payment methods. We clicked on the "turn on" button on the invoice of the function "Your customer can't pay this invoices online", then a message popped up and said "Change invoices options", there are two options, credit card and bank transfer. When we clicked on either one, the message popped up and said "It looks like you already have a payments account with us that needs to be updated. To enable this feature, close and reopen QuickBooks now so we can update your account now. " But we have tried closing and reopening, updating and also editing the payment function from menu List, none worked! Could anyone help us?
Hello there, GHC.
I appreciate you for giving us some insights about the troubleshooting steps you did so far. I'd like this to be taken care of.
Since I want to make sure you'll be routed to the right support that can help you with processing customer payments, I suggest you reach out to our QuckBooks Merchant Support Team. They can pull up your account in a secure environment and verify the status of payments for you.
Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.
I'm always around if you have any other concerns about payment processing. Just make sure to leave a comment below and I'll get back to you.