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Community Explorer **

quickbooks pro 2018, Get error "could not save the information"

See images below, I cant add additional contact info. I reinstalled 2018 pro and still get the same error message, then i upgraded to the trail of 2019 pro and still get the same error

3 Comments
QuickBooks Team

Re: quickbooks pro 2018, Get error "could not save the information"

Hello, stover62332.

 

This issue has already been reported and our engineers are currently working to fix this. It’d help their investigation if you share your personal experience about the issue. You can reach out to our phone support team to do so. Here’s how:

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose your product: QuickBooks Desktop.
  3. Choose your QuickBooks Desktop version.
  4. Select any main topics and sub topics.
  5. Scroll down, and click the Get Phone Number button.

Please don’t feel hesitant to visit us again if you have other questions about QuickBooks.

Community Explorer **

Re: quickbooks pro 2018, Get error "could not save the information"

Is there a ETA for the fix? Thanks

QuickBooks Team

Re: quickbooks pro 2018, Get error "could not save the information"

Hi there, @stover62332.

 

Thanks for the prompt response. Allow me to join the conversation and share some more information about the error message.

 

I don’t have a specific time frame for when a permanent fix will be made available. Rest assured, we’ll keep you posted here in the Community for any updates once received.

 

In the meantime, I want to verify if you have a Microsoft SQL Server 2012 or similar third party software installed on your computer. The original case reported was resolved by uninstalling it.

 

Before doing so, make sure to consult an IT professional to determine if uninstalling this is an option.

 

That should do it. Let me know what the results are after checking this on your end. I’ll be on the lookout for your response. Thanks for dropping by and take care!