I paid for reactivating my payroll and was charged but it still shows inactive. HELP
Hello there, @Lefeber.
Thanks for verifying the payment and making sure your payroll subscription renewed successfully.
There are several possible reasons why the account shows payroll service is inactive.
Here’s an article to know more about the Payroll subscription alerts and how to fix them: Update or renew your subscription.
Let’s try some troubleshooting steps to get past the issue. First, make sure to update QuickBooks to the latest release. Once done, download the latest tax table to refresh the payroll connection. Follow the steps below:
See this link to check the latest tax table: Latest Payroll News and Updates.
If you continue to get the same result, I recommend contacting Payroll Care Team for further assistance. They can pull up your account in a secure environment and help identify the root cause of the issue to fix the problem.
Reach out to phone support by following the steps below:
That should get you on the right track.
Let me know how the call goes and if you need anything else. I’m always here to help. Have a pleasant day ahead!