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Experienced Member

warning message

I was in QB and had up a transaction detail report of one of my expense accounts from last year.  I got a phone call about something else, and was trying to minimize QB so I could get to my email.  I must have hit something, I don't know what, because I got a pop up box that said "Warning.  The file you specified cannot be opened.  Make sure that it is not currently being used by another program or a read-only file.  The windows error was 'The file exists.' " I have no idea what it is talking about.  I hit the OK box, but it just blinks and stays there.  Help!

QuickBooks Team

Re: warning message

We have a solution on how to get this fixed, cindyrayno.


Here are some possible scenarios why this error occurs:

  • Trying to download a payroll update.
  • Opening a federal or state form.
  • Paying the scheduled liabilities. 

To resolve, you can follow these steps:

  • Keep clicking the OK button until the update is 100% complete. Then, close and reopen your QuickBooks Desktop. 
  • Click this link to update your QuickBooks Desktop to the latest release. Then, close the program and restart your computer.
  • From your computer home screen, right-click the QuickBooks icon, and then select Run as the Administrator

If you're getting the same result, you can check this article for the additional solutions: Resolve "the file you specified cannot be opened" errors.


Feel free to visit the Community if you have any other concerns. Thanks.

Experienced Member

Re: warning message

None of these ideas worked.  I ended up having to go to live chat and get support to take over my computer to get it fixed.  It is hard to actually make contact with a person with QB.  It would be nice to be able to "talk" to someone.

QuickBooks Team

Re: warning message

Hi @cindyrayno,


We strive hard to address your concerns and provide you the best experience through our customer support.


I also appreciate your efforts in trying the steps given by my colleague above. And it's also nice to hear that our chat support was able to help you fix the error message you were getting. 


If you wish to connect with our QuickBooks Customer Support, you can schedule a callback. Here's how:

  1. On your QuickBooks account, press F1 on your keyboard.
  2. Click on Contact Us.
  3. Enter your concern.

Please let me know if you have other questions.