Showing results for 
Search instead for 
Did you mean: 
Active Member

A Corrupt transaction link error occurs each time I try to email a payment receipt

I am getting an error message when I try to email customers a receipt of payment.  The error reads "A corrupt transaction link has been encountered."  What can I do to correct the problem.

1 Comment
QuickBooks Team

Re: A Corrupt transaction link error occurs each time I try to email a payment receipt

Let me help you sort this out, @AAR.


You'll be prompted with the error if you've set your email preferences to QuickBooks email. I can provide you with troubleshooting steps to get rid of the error.


To fix the error, let's change your email preference to Outlook or Gmail. 

Here's how:

  1. Go to the Edit menu.
  2. Choose to Send Forms.
  3. Select My Preferences.
  4. Mark your preferred email options.
  5. Set up your email preferences.
  6. Click Ok.

If the error persists, let's perform verify and rebuild to isolated any possible data damage or corrupted data.


Here's how:


          1. Ensure your QuickBooks software is updated to the latest version.

          2. To verify the data

                a. Click the File menu.

                b. Select Utilities.

                c. Choose Verify Data.

                d. If the Verify Data pop-up window appears, just click OK.

          3. To rebuild the data

                a. Go to the File menu.

                b. Choose Utilities.

                c. Select Rebuild Data.

                d. QuickBooks will prompt you to create a backup copy, click OK.

                e. Follow the on-screen instructions to complete the backup. 

                f. Once the process is complete, click View issues.

                g. Close the QuickBooks Verify/Rebuild Results window.

          4. Close and open QuickBooks again to ensure all components are updated.

          5. Identify damaged transaction/s based on the QBWin.log.

          6. Apply the appropriate fix on the transaction/s. 

You can refer to this article for more detailed steps: Fix damaged transactions in QuickBooks Desktop.


Also, I have here some articles to help you resolve top damage errors in QuickBooks:

Don't hesitate to get back to me here in the Community if you have other questions. I'm always here to help.