I work for a company that closes out the month and once that month is closed, no transactions may be adjusted in any way, it is locked down. There are some payments that were posted as received by a temp, but were never applied to the open customer invoices. the entire payment is currently sitting on account as a credit. The aging report is a nightmare, since the customer did pay, but due to the month end closing, I cannot apply the payment to the open invoices as QB will not allow it. I thought I could create a journal entry to reverse the payment that is sitting on account, however even after doing that QB will still not allow me to apply the journal entry to the credit. How do I handle this?
Hello there, @Guenevere.
Thank you for providing extra details. I can help you apply the payments to invoices due to the closing date.
You will have to adjust or remove the closing date to apply the payments to open invoices. I'll show you how:
After that, let's close the open invoices:
Once all payments are already linked to the invoices, you can set back the Closing Date. That should correct the reporting and get you going today, Guenevere.
Let me know if there's anything else you need or you have follow-up questions about applying payments. I'm still here to help you more. Wishing you all the best!