Get answers to frequently asked questions about Connect to PayPal app.
With Connect to PayPal, you can edit, categorize, and match PayPal transactions the same way with other bank transactions.
Here's how to connect this app to your firm:
Here's how to connect this app to your client:
The Connect to PayPal app now supports the connection of multiple PayPal accounts to QuickBooks Online.
You are now setup and will see the PayPal connection on the Banking screen.
Note: Generally, this is separate from your bank account. It will be automatically made for you upon set up.
For sales, fee amounts are obtained from PayPal and will be added when you match or add a transaction. They are not shown as separate transactions in the feed and will be recorded as an expense in your PayPal account. For one off fees or fees not associated with processing a transaction, these usually come across as a separate expense in your feed.
You can choose to record a sale as a Sales Receipt or a Deposit. If you record it as a Deposit, select the account in the category drop-down. If you choose to record it as a Sales Receipt, select the product/service associated with the sale in the “Details” view. E ach product/service in QuickBooks can be associated with different account categories (Income/Expense account).
Please make sure of the following:
If you are still unable to proceed, contact our support team.
The 'Bank balance' is the balance we retrieve from PayPal. This may be delayed by a couple of hours from what you actually see on PayPal The 'In QuickBooks balance' is the balance of the General Ledger (GL) account in QuickBooks. It consists of transactions you have added to the account in QuickBooks.
When you first connect to PayPal, this may show as zero because your transactions are still in the For Review tab and have not yet been added to the GL account register.
Check that the transaction is a 'balance affecting' transaction in PayPal and is not a hold/release.If you believe a transaction has been missed in error, reach out to our support team and provide the PayPal transaction ID.