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Community Contributor **
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Customer refunds ticket sales Eventbrite

I hold hospitality events and sell tickets on Eventbrite's platform which collects funds and forwards installments directly to my checking account. When I cancel an event refunds must be issued. Eventbrite requires my credit card for this facility. To keep sales taxes and account posting correct I want to issue a CREDIT MEMO and pay back Eventbrite with a credit card; but this is not straightforward because the ISSUE A REFUND dialog box ACCOUNT field only allows for BANK ACCOUNTS regardless if I select "CREDIT CARD" in the ISSUE THIS REFUND VIA field. So how do we transfer funds to the credit card?2019-03-15.png

 

Best answer 03-15-2019

Accepted Solutions
QuickBooks Team

Re: Customer refunds ticket sales Eventbrite

Hello there, KaiKai.

 

You've reached the right support. Let me guide you on how to handle customer refunds in QuickBooks Desktop.

 

Since you're trying to issue a refund from a credit card account, you'll need to set up a Clearing Account first. Then, you'll use this account when you issue a refund. I'd be happy to share the steps on how to do it.

 

Here's how:

  1. Go to the Lists menu.
  2. Select Chart of Accounts.
  3. Right click anywhere in the Chart of Accounts, then select New.
  4. In the Add New Account window, select the Bank radio button.
  5. Select Continue.
  6. In the Account Name field, enter Clearing Account or Wash Account.
  7. Do NOT enter an opening balance.
  8. Click Save & Close.

For additional information about how clearing account works in QuickBooks, please check out this article: Set up a clearing account.

 

Now you can use the Clearing Account as your Account from the Issue a Refund window. I've attached a screenshot for your reference.

 

 

Once done, you'll want to transfer the refund amount from your credit card directly to the correct bank through the Transfer Funds option. 

 

Here's how:

  1. Go to Banking.
  2. Choose Transfer Funds.
  3. Enter other necessary information.
  4. Click Save & Close.

 

That should point you to the right direction. If you need further help while working with customer refunds, feel free to reach back to me. I'm always happy to help.

3 Comments
QuickBooks Team

Re: Customer refunds ticket sales Eventbrite

Hello there, KaiKai.

 

You've reached the right support. Let me guide you on how to handle customer refunds in QuickBooks Desktop.

 

Since you're trying to issue a refund from a credit card account, you'll need to set up a Clearing Account first. Then, you'll use this account when you issue a refund. I'd be happy to share the steps on how to do it.

 

Here's how:

  1. Go to the Lists menu.
  2. Select Chart of Accounts.
  3. Right click anywhere in the Chart of Accounts, then select New.
  4. In the Add New Account window, select the Bank radio button.
  5. Select Continue.
  6. In the Account Name field, enter Clearing Account or Wash Account.
  7. Do NOT enter an opening balance.
  8. Click Save & Close.

For additional information about how clearing account works in QuickBooks, please check out this article: Set up a clearing account.

 

Now you can use the Clearing Account as your Account from the Issue a Refund window. I've attached a screenshot for your reference.

 

 

Once done, you'll want to transfer the refund amount from your credit card directly to the correct bank through the Transfer Funds option. 

 

Here's how:

  1. Go to Banking.
  2. Choose Transfer Funds.
  3. Enter other necessary information.
  4. Click Save & Close.

 

That should point you to the right direction. If you need further help while working with customer refunds, feel free to reach back to me. I'm always happy to help.

Community Contributor **

Re: Customer refunds ticket sales Eventbrite

Excellent suggestion. The process is staightforward. Thanks!

Highlighted
QuickBooks Team

Re: Customer refunds ticket sales Eventbrite

Thanks for keeping me posted, KaiKai.

 

I'm glad to know the steps provided above works for you. Here in the Community, you can find a lot of resources whenever you need help or support. 

 

Allow me to share these helpful articles that you can refer to know more about navigating QuickBooks:

Feel free to post here in the Community anytime you need help. I'd be glad to assist. Wishing you continued success.