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How do customers record a tip?

I run a service business where tips are allowed. When making a payment, how can customers record a payment? Credit card fees are not supposed to be deducted from the tips, but that is what I am experiencing because there does not seem to be a tip box. I have tried finding a place to enable such a feature but cannot find where. 

Best answer 01-02-2019 04:17 AM

Accepted Solutions
QuickBooks Team

Re: How do customers record a tip?

Good day, leonardswash.

 

To turn on the tips tracking feature, please follow these steps:

  1. Click the Gear icon at the upper right corner.
  2. Under Your Company, select Account and Settings.
  3. In the left-navigation panel, click Sales.
  4. Click on the pencil icon on Sales form content.
  5. Check the Tips (Gratuity) box, and click Save.
  6. Click Done.

You can now record customer's tips.

 

For more details about recording tips, you can check this article: How to Record a Tip.

 

Feel free to reach the Community team if you have any other concerns. 

1 Comment
QuickBooks Team

Re: How do customers record a tip?

Good day, leonardswash.

 

To turn on the tips tracking feature, please follow these steps:

  1. Click the Gear icon at the upper right corner.
  2. Under Your Company, select Account and Settings.
  3. In the left-navigation panel, click Sales.
  4. Click on the pencil icon on Sales form content.
  5. Check the Tips (Gratuity) box, and click Save.
  6. Click Done.

You can now record customer's tips.

 

For more details about recording tips, you can check this article: How to Record a Tip.

 

Feel free to reach the Community team if you have any other concerns.