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Partial batch release by



We processed Credit card payment from customer in April, 2019. However, merchant account did partial batch release on 04/26/2019. Batch # [removed]


Can you tell me why the full batch was not released.

1 Comment

Re: Partial batch release by

Thanks for reaching out in the Community, anusharma_78,


I'd be happy to answer your post about credit card payment.


When it comes to a situation like this, reaching out to our Merchant Services Support Team is the best solution since they have the necessary tools to pull up your account in a secure environment and determine the status of the payment.


To contact them, here’s how: QuickBooks Merchant Services.


For additional reference, I'm attaching some helpful articles that you can visit:

Keep me posted if you have any other questions about payments, I'm always here to help. Wishing you and your business success.