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Payments not working

iPad app not accepting credit card payments. Have uninstalled and reinstalled app and reset ipad


1 Comment

Re: Payments not working

Thanks for posting this situation to the Community, Pair1,


Let me get the help you need to ensure you'd able to accept credit card payments.


If I may ask, have you encountered any issues upon accepting credit card payments? This is to ensure that I'm able to provide you with the best resolution since you've already done some troubleshooting steps to resolve the issue.


In the meantime, I'd suggest clearing your app's data for the last time to fix any errors in the system.


To do this task, here's what you'll need to do:

  1. Sign in to your QuickBooks Online app.
  2. Click the Help menu at the top. 
  3. Choose Reset App Data.

Once done, close and reopen the app, then try to accept credit card payments again.


For additional reference, I'm attaching some helpful articles that you can visit:

I'd appreciate if you can update me on how it goes and provide more details. I want to ensure that you'd able to accept credit card payments.