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sej
Active Member

Payroll program usage teminated July 2018 received notice of charge for renewal this month. Need to reverse charge to credit card $650.00.

 
1 Comment
QuickBooks Team

Re: Payroll program usage teminated July 2018 received notice of charge for renewal this month. N...

Hello, @sej.


Thanks for sharing your concern with us today.  Let me get you in touch with someone from the right support team.


The Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your refund request. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up a customer’s account in a secure environment.


Here’s how to get in touch with phone support:

  1. Click the Help (?) icon in the top-right.
  2. Select Contact Us.
  3. Enter what you need in the How can we help? field, and click Continue.
  4. Choose Get Callback, enter your contact information and hit Call Me.

From there, you can ask for a refund and help make sure the payroll subscription is no longer active. Refer to this article for more information: Contact the QuickBooks Online Customer Support


That should do it. Let me know how the call goes, I’m always here to help. Have a good one!