Thanks for sharing your concern with us today. Let me get you in touch with someone from the right support team.
The Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your refund request. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up a customer’s account in a secure environment.
Here’s how to get in touch with phone support:
Click the Help (?) icon in the top-right.
Select Contact Us.
Enter what you need in the How can we help? field, and click Continue.
Choose Get Callback, enter your contact information and hit Call Me.