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Experienced Member

Prepaid Visa cards are declined

I am cannot process payments from Visa prepaid cards. No matter what I have tried QB declines the payment. I have verified that all of the information is correct. 

1 Comment
QuickBooks Team

Re: Prepaid Visa cards are declined

Hello, JuliaT.

 

One possible reason why prepaid visa card payments are declined is that it was not run as credit card. to fix this, you can turn on the credit card option in your settings. Here’ how:

  1. Go to Edit at the very top and select Preferences.
  2. Choose Payments and go to Company Preferences.
  3. Select Credit Card under ONLINE PAYMETS.
  4. Click OK.

For more information why payments are declined, please refer to this article: https://community.intuit.com/articles/1761159-why-is-my-customer-s-card-declined.

 

If you’re still experiencing the issue after trying the steps above, I’d recommend contacting the merchant services. Here’s an article on how to reach them: https://community.intuit.com/browse/payments-contact-us.

 

Please continue to post here if you have other questions about QuickBooks.