I'm reconciling credit card and have two payment entries that say "QuickBooks generated zero amount transaction for bill payment stub". Both bills paid involved credits. One was a credit for more than the bill, which created a Credit on the account. One was a credit that canceled out a vendor credit balance. Anyone know why this happens and how to fix? Maybe I can just check it off when reconciling? My A/P account seems accurate.
Thanks for the help!
Hello there, @LaurieXYZ.
I want to help ensure you’re able to reconcile your credit card transactions and bill payments successfully.
Often times, you’ll receive this prompt when you record a bill payment via the write check page instead of the Pay Bills option.
Since you used vendor credits in paying an outstanding bill, let's apply troubleshooting steps to Fix Unapplied Vendor Payments and Credits:
For additional insights, you may check out these articles:
Don’t hesitate to get back to us here in the Community if you have other questions about reconciling your credit card account in QuickBooks. I’m always here to help.
Apparently that fix is only available in QuickBooks Accountant Edition and QuickBooks Desktop Enterprise 16 and later. I'm using Premier Contractor 2019 Desktop.
Delighted to have you here, @ LaurieXYZ.
I appreciate you for providing us with additional information about your concern. I'd like to share some details on how to record vendor credits for regular QuickBooks version.
When creating a credit or refund, always select the same bank account that is originally used in paying the bill. Since you've used a credit card in paying the bill, let's also make sure to post the credit on the same account.
Let's look for the vendor credits that you've created and link this to the bill.
Keep in touch with us here in the Community if you have other questions about applying vendor credits in QuickBooks. I'm here to help.