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QuickBooks merchant services or QuickBooks Online support - who should I contact for help?

This article helps you determine whom to contact regarding issues related to your Merchant Services and QuickBooks Online accounts. Read the following support boundaries to help you decide whether to contact Merchant Services or QuickBooks Online support.

Note: This article is not meant to include every possible situation and serves only as a guide.

QuickBooks Online support

  • Verify that your merchant account is attached to your QuickBooks Online company
  • Ask questions regarding features of using QuickBooks Online with QuickBooks Payments
  • Get assistance with processing sales, returns, voids, etc.
  • Set up and use an online merchant account through QuickBooks Online
  • Research specific transactions, batches or non-deposited funds
  • Obtain/verify account number
  • Verify your monthly processing limits

Still need a little help? Contact QuickBooks Online support by going to or by selecting Help when signed in to your company.

QuickBooks Payments support

  • Check on application status, including pending or decline statuses
  • Transfer a Payments account connection from QuickBooks Online to a desktop version of QuickBooks
  • Confirm when deposits should be received/credited
  • Cancel/close your merchant account
  • Research specific transactions, batches or non-deposited funds
  • Questions about your monthly statement
  • Inquire about retrieval/chargeback letters and/or chargeback debits
  • Reopen a closed or canceled merchant account
  • Get assistance with risk/security/fraud-related issues, as they relate to credit card transactions being accepted or processed
  • Verify your monthly processing limits
  • Inquire about a decline response when attempting to charge a cardholder
  • Obtain/verify account number
  • Questions about your monthly statement

You can update your business details, banking account information, and make many other useful changes without calling support. Simply visit the merchant center at, then sign in using your QuickBooks Online credentials.

For more information on how to process mobile payments with GoPayments, see Setting up and accepting payments using GoPayment. You can also call QuickBooks Payments support at 800-558-9558 if you need a little help.

QuickBooks Payments Sales

  • Inquire about service costs and fees
  • Ask questions on completing the application

Contact QuickBooks Payments Sales at 866-697-9600 if you need further assistance.