If you are using QuickBooks for Mac
Merchant Service Deposits and Fees will need to be manually recorded as this feature is not available in QuickBooks for Mac.
To manually record transactions:
To enter the missing fee, the corresponding bill will also need to be created.
Create the bill
Pay the Fee
Contact the QuickBooks Software Support team for additional assistance in making manual entries in QuickBooks.
This error occurs due the insufficient user permissions in QuickBooks Desktop. All online payments are downloaded through Record Merchant Service Deposits. This is the window QuickBooks will try to open when clicking Get Online Payments.
To resolve this, the QuickBooks administrator needs to give the user’s role the following permissions:
To download Merchant Service Deposits and Fees, an account will need to be chosen to download them into. Also, an expense account to assign the fees to and withdraw them from, will need to be chosen. This is typically the same bank account created in QuickBooks to reflect the actual bank account your funds are being deposited to and fees are being withdrawn from.
In the newer version of QuickBooks the deposit options can be seen by going to Record Merchant Service Deposits and then Change your deposit settings on the bottom left.