cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Experienced Member
Solved

Refund a bank transfer payment

A customer paid me over the phone using what I believe is called a bank transfer.  Meaning, I manually input their routing and checking numbers.  I need to refund this payment.  How?

Thanks!

Best answer 10-29-2018 11:20 AM

Accepted Solutions
QuickBooks Team

Re: Refund a bank transfer payment

Hello there, @InsideoutDA.

 

Let's get this straightened out.

 

Aside from doing a Transaction Search in the Merchant Service Center, we can search using the existing Check Transaction. I'd be glad to walk you through how:

  1. Sign in on the Merchant Service Center Portal.
  2. From the Processing Tools section, select Void an eCheck.
  3. Select the appropriate eCheck to void.
  4. Click Submit.

Please know that if the transaction is not available, this can no longer be voided.

 

Here's an article that outlines a detailed information about voiding a check transaction within Merchant Service Center.

 

Should you have other queries about processing a refund for a bank transfer payment, just let me know as I'm here to help.

12 Comments
Moderator

Re: Refund a bank transfer payment

Welcome to the QuickBooks Community, @InsideoutDA.

 

I'm here to share the steps on how you can process a refund in your QuickBooks Payments account.

 

Here's how:

  1. Sign in to your QuickBooks Payments account.
  2. From the Processing Tools drop-down, select Reverse a Transaction.
  3. Fill out the necessary fields.
  4. Click Search.
  5. Select the transaction(s) you want to refund, then Submit.

If you wish to print a receipt, you can also do that in your account.

 

Here's how:

  1. On the homepage, click the Activity & Reports drop-down.
  2. Select Transactions.
  3. Enter the appropriate date range then select Search.
  4. On the list of results, identify the desired transaction you want to print.
  5. Select the Gear icon of your desired transaction and select View Receipt.
  6. Select Print.

For additional help, you can also reach out to our Merchant Support. They can initiate a screen sharing session to help you further.

 

Here's how you can reach them: QuickBooks merchant services or QuickBooks Online support - who should I contact for help?

 

That should do it. Drop a comment below if you have any other questions about processing a refund for a bank transfer payment. I'll be happy to help you out.

Experienced Member

Re: Refund a bank transfer payment

Thanks for your help.

I don't see this particular transaction when I do the search.  Maybe because it wasn't a credit card? I do see it on my list of transactions, but not on the list to reverse a transaction.

QuickBooks Team

Re: Refund a bank transfer payment

Hello there, @InsideoutDA.

 

Let's get this straightened out.

 

Aside from doing a Transaction Search in the Merchant Service Center, we can search using the existing Check Transaction. I'd be glad to walk you through how:

  1. Sign in on the Merchant Service Center Portal.
  2. From the Processing Tools section, select Void an eCheck.
  3. Select the appropriate eCheck to void.
  4. Click Submit.

Please know that if the transaction is not available, this can no longer be voided.

 

Here's an article that outlines a detailed information about voiding a check transaction within Merchant Service Center.

 

Should you have other queries about processing a refund for a bank transfer payment, just let me know as I'm here to help.

Experienced Member

Re: Refund a bank transfer payment

Hello! I have a similar issue. I created a test transaction in Quickbooks Online - I created an invoice and then paid it from a personal account with sales tax to test. I then went into Merchant Services but was unable to void the echeck. Now it is past the period in which I can void it. How do I properly cancel or refund the payment through Quickbooks  Online / Quickbooks Merchant Account to refund the money and delete the invoice? I've tried several different methods and can't figure it out, and my Quickbooks Rep has not responded in over a week. Thank you.

QuickBooks Team

Re: Refund a bank transfer payment

Hello and welcome to the Community, @jenuneekor.

 

I'd be happy to walk you through in creating a refund for the payment that you made through merchant services in QuickBooks Online.

 

Creating a refund for payments can be done in just a few clicks. Here's how:

 

  1. Find and open the original invoice payment.
  2. Click Issue Refund button at the top right; or, click More at the bottom of the page, then Refund.
  3. Click Yes, refund payment.  This will appear to be a final step - it is not - you will have the option to make adjustments to the amount/items being refunded in the next step.
  4. A new Refund Receipt will open.
  5. Confirm the refund amount, then click Save and Close to process the refund back to the credit card.

To get more information about this process, please refer to these articles: 

However, if you need further assistance with the steps, I'd re comment getting in touch with our Merchant Services Department. They have the necessary tools that can guide you through the steps. 

 

Please let me know how it goes. I want to ensure you're all set. Have a great week.

Experienced Member

Re: Refund a bank transfer payment

Hi BettyJane,

 

Thank you so much for your fast response! I found "More" at the bottom of the screen and clicked "Refund," and got this message:

 

Something's not quite right
This transaction has already settled. To issue a refund, process a refund receipt with a different payment method.
 
Could you possibly provide instructions from here? If I create a refund receipt for the product and the sales tax and submit will that take care of it?
Thank you!
QuickBooks Team

Re: Refund a bank transfer payment

Hello there, @jenuneekor.

 

Regardless of the payment method, let's make sure to choose the same bank account when processing a refund receipt. Let me provide you with steps on how to achieve this.

 

Here's how:

  1. Click the Plus Icon (+).
  2. Choose Refund Receipt.
  3. Select the name of the customer.
  4. Enter the complete details of the refund.
  5. Make sure to put a check mark on the Taxable column.
  6. Click Save and Close.

That should do it! For additional insights, you may check these articles:

Keep me posted if you have other questions about processing refund to to your customer. I'm just a post away.

Experienced Member

Re: Refund a bank transfer payment

Thank you so much! This worked!

Experienced Member

Re: Refund a bank transfer payment

Hello! I have one follow up question, I'm hoping you can help me with. I did create the refund receipt and send it, and I selected to refund from a particular bank account via bank transfer. However, I don't see the money out of the company out (the refund) or back in the customer account. Are there more steps I need to take after creating the refund receipt? I assumed that created the receipt and actually processed the refund and there were no additional steps. Wondering now if that was right Smiley Happy Thank you!

QuickBooks Team

Re: Refund a bank transfer payment

Thanks for getting back to us, @jenuneekor.


The steps shared by my colleague @juVielL for using a refund receipt in QuickBooks Online are for recording purposes only. You need to send an actual refund to the customer’s account to reverse the transaction.


Here’s how:

  1. Log in to QuickBooks Payments.
  2. Click the Processing Tools drop-down and select Reverse a Transaction.
  3. Enter the details asked and click Search.
  4. Select the transaction you want to reverse and refund.
  5. Hit Submit.

payments 1.PNGpayments 2.PNG

 

Check out the Void or fully refund a transaction section in this article for more information: Void or refund transactions in QuickBooks Payments


That should get you pointed in the right direction.


Keep me updated on how that goes. I’m always here to keep helping. Have a good one!
 

Experienced Member

Re: Refund a bank transfer payment

Hi KhimG! Thank you so much for getting back with me. From the beginning when I first placed the transaction, when I went into "reverse transaction" the transaction wasn't listed. It still isn't listed there. The payment was made via ACH initially, not sure if this makes a difference?

 

Thank you very much!

Jen 

QuickBooks Team

Re: Refund a bank transfer payment

Allow me to step in, jenuneekor.

 

I'm here to provide a few details with reversing an ACH transaction.

 

The option to reverse ACH transactions that have already been funded is currently unavailable in Merchant Services. I recommend reaching out to our Payments Support Team. They have more tools to reverse it for you.

 

Here's how:

  1. Sign in to QBO.
  2. Go to Help
  3. Click on Contact us.
  4. Enter your concern and select Let's talk.
  5. Choose either Get a callback or Message an agent.

This should point you in the right direction. Please let me know if you have further questions. I'll be around. Have a great day.