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Senior Explorer **

Remove uncashed refund check issued to customer.

I issued a customer a refund check for an overpayment. In the receive payments screen, I choose the refund the amount to the customer option in the overpayment box. It created a check for me and assigned Account Receivable as the account. It has been over six months and the check has never been cashed. They are no longer a customer and have not been a customer since I issued the check, I have no way to get ahold of them. How do I remove this check from our books without putting a credit on the inactive customer's account? If I reverse it as a deposit or with a JE to the Account Receivable account it leaves a credit on the customer's account. If I void the check it leaves a credit on their account.  Thanks.

2 Comments
QuickBooks Team

Re: Remove uncashed refund check issued to customer.

Hi, MandyAZPCP.

I'm here to provide you with easy steps on how you can remove a refund check via QuickBooks Desktop.

 

You can void the check to have the overpayment back on customer's account. Then you can create an invoice if you wish to have this on your income.
 

Void a refund check:

 

  1. Go to the Customers menu and click Customer Center.
  2. In the Customer Center, find the appropriate Credit Card Refund.
  3. In the Credit Card Refund window, click the History drop-down arrow and select Processed Refund Receipt.
  4. Click Void then save the changes.

You can get more information in this article: https://quickbooks.intuit.com/community/Payments/Void-or-refund-credit-card-payments-in-QuickBooks-D....

 

Also, you may find this article helpful: https://quickbooks.intuit.com/community/Income-and-expenses/Create-an-invoice-in-QuickBooks-Desktop/....

 

Additionally, if you need to discuss sensitive information, you may want to call in to speak with an agent so they can review your account and assist you further. To reach us, please follow these steps:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Feel free to reply below if you have other questions about removing a refund check. I'll be around to help.

Senior Explorer **

Re: Remove uncashed refund check issued to customer.

The answer I found elsewhere is to create an invoice and record it as income. This is the only way to remove the credit on the customer's account.