I am trying to do a refund. I filled out everything and clicked issue a refund, however the "issue a refund window" is not coming up. Instead it just pops up a window that says "Bank account not created" and says I can't use a check since the bank info is not set up. I don't want to refund with a check, I want to do cash, but does not give me that option. Anyone know how to fix this?
There's probably a damaged or corrupted program component that's causing the issue, Genogoth.
Let's try running the Verify and Rebuild tool to know why the window to process a refund is not opening in QuickBooks. This tool will find what's causing this behavior and will give you the steps to fix it.
After trying out these steps, create a refund again.
Please keep me posted if you have additional questions on this. I'll be around to help you further.
For this: "I want to do cash, but does not give me that option."
You are supposed to be tracking Cash by using a Bank Type of account in your account list. That's how you manage cash flowing in and out.