I’m here to guide you in the right direction, so you can receive the funds.
To resolve the issue, we’ll have to check why the money is not yet deposited to your account. Since the safety of your company is our top priority, I recommend contacting our Merchant Team again.
They have to gather sensitive information in order to review why the account is on hold. After verifying the information and identifying the root cause, our phone support will provide detailed information on how and when to get the funds.