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Frequent Contributor *

You may not pay more than the amount due

QB 2017 Desktop

Example. 

ABC Co owes me 304.00.

I receive payment of 400.00. The window at bottom left should say:

Leave credit to be used later or Refund the difference to the customer

Instead I am getting a popup Warning window saying

You many not pay more than the amount due.

??????

1 Comment
BRC
Established Community Backer ***

Re: You may not pay more than the amount due

This happens when the payment is more than the amount and you check off the invoice.  It's rather confusing, but you'll see the same thing if you try to type in more than the amount due on an invoice line as you receive payment.

 

Instead of checking off the invoice in this case, type in the amount due in the right column and QB will put a check-mark in the left column, if one is not there.