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Established Member

by payroll subscription

I received an email stating my subscription would renew on June 8, 2019 and to make sure my payment status was up to date.  I have already been billed for this on May 16th, 2019.  I have a receipt for the charge.  Please make sure I am not billed again.   Thank you, Kim Kirk Armadillo Trucking 

1 Comment
QuickBooks Team

Re: by payroll subscription

Hello there, @Kimber66.


Thanks for taking the time to reach out to us. I'd like to redirect you to the best support available so this gets addressed in a secure and prompt manner. 


As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum.


For security reasons, you may need to get in touch with our Phone Support Team for them to check your payroll subscription. To reach them, click Help (question mark icon) at the top right, then hit Contact us.


Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.