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Experienced Member
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quickbooks payments

I put a credit card payment in and it simply disappears. Can't see it in sent payments or decremented from the account balance. VERY frustrating. Not sure if the payment went through or not...I think I have to go back to checks- this thing is useless. 

Best answer 11-26-2018 07:49 AM

Accepted Solutions
Established Community Backer ***

Re: quickbooks payments

If it is not in the audit log it did not process. The audit log is my go-to for confirming transactions were processed in QBO. 

Experienced Member

Re: quickbooks payments

Thank you for the help!

4 Comments
Established Community Backer ***

Re: quickbooks payments

Did you look in the audit log? Go to Gear Icon / Tools / Audit Log

Experienced Member

Re: quickbooks payments

It's not there. The payment I did just before this one is there, but not this one. Could it be real if it's not in the audit log? Am I safe reestablishing it? 

 

[Thanks for the help...really appreciated.]

Established Community Backer ***

Re: quickbooks payments

If it is not in the audit log it did not process. The audit log is my go-to for confirming transactions were processed in QBO. 

Experienced Member

Re: quickbooks payments

Thank you for the help!