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Active Member

renewal of payroll services

I am unable to update the payment with a new credit card.  Help

Please call me at [removed]

Thank you

Charon Price

1 Comment
QuickBooks Team

Re: renewal of payroll services

Welcome aboard to the Community, @BrodnaxLumber.

Since this is a public forum, we removed your phone number for security purposes. As much as I would love to take care of this problem immediately, the Community doesn’t have access to tools to renew the subscription.

I recommend, reaching out to our Payroll Care Team for assistance in updating the payment method. They can pull up your account in a secure environment and fix any issues related to your billing.

Here’s how to get in touch with phone support:

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button. 

Check out this article for ways to update billing details for reference: Update billing for Desktop payroll subscription.

That should get you pointed in the right direction.

Leave a comment below and let me know how the call goes. I'll be on the lookout for your response.