When I connect Amex to Quickbooks online all my credit card purchases are showing up as received and all my refunds are showing up as spent. Anyone else see this issue and if so how did you fix it?
Thank you for posting here in the Community, @C12.
You can exclude and upload your transactions again to map them correctly. Let me help you how.
You'll need to upload your transactions manually and map them to categorize them properly. But before that, you need to exclude those imported transactions to avoid duplication.
Here' how you exclude your transactions:
Once done, you'll need to download your bank transactions again from your bank's website. You may download your transactions with these QuickBooks accepted file types:
Lastly, you can now upload your transactions from the Banking page. Feel free to follow these steps:
I've attached an article for your reference: How to Import Bank Transactions Using Excel CSV Files?
Fill me in if you have other questions about your transactions. I'll be sure to get back to you. Have a good one!
Thanks for the comment really appropriate it. However I am using the Amex connect feature that connects directly to QBO and the QBO import from there is bring everything in backwards. really didn't want to delete everything and start over.
Hi there, C12.
We've received multiple reports about the Amex downloaded transactions that are posting in reverse. Our online banking team is working their best to resolve this as quickly as they can. Temporarily, you can exclude the impacted transactions and manually enter them in QuickBooks Online until we fix this for you.
Here's how to exclude the impacted transactions:
Once done, you can manually enter them in QuickBooks Online.
I'll be right here if you need anything else.