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Can a customer cancel an online email invoice payment they made? It would be the same day they made it.

 
1 Comment
QuickBooks Team

Re: Can a customer cancel an online email invoice payment they made? It would be the same day the...

Hello there, mstevens.

 

QuickBooks Online follows the online payment policy. If your customer wants to cancel the payment he made, you can inform him that he should cancel the payment before 3 PM Pacific Standard Time. If it's beyond the cut-off time, it's possible that the status will be cancelled yet the payment will still be posted to your bank account.

I'd recommend waiting until the payment is posted to your bank account. Once posted, you can create a Refund Receipt to your customer.

 

Here's how:

  1. Go to the Plus icon.
  2. Click Refund Receipt.
  3. Enter the information needed.
  4. Click Save and close.

Also, you can check this article for the detailed steps in creating a Refund Receipt.

 

Please get back to me if you have more questions. I'd be right here to help.