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Experienced Member

Can you please check my payment method. I have changed it but you are still trying to use a cancelled card.

 
1 Comment
QuickBooks Team

Re: Can you please check my payment method. I have changed it but you are still trying to use a c...

Hello khegberg,

 

Welcome to the Community. I'm here to assist you with your concern about the payment method for QuickBooks Online.

 

Since checking accounts in this public space is prohibited for your security purposes, It would be best to reach out to one of our Support Specialists. They have the tools required to verify your account and make the necessary changes to correct the billing information in the system.

 

Before doing so, you can try changing it first through the Account and Settings section of your QuickBooks.

 

Here are the steps:

 

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Click Billing & Subscription.

For additional insight into updating your billing and subscription, I'm adding the article that I'm sure you'll find helpful:

 

Billing and subscription information for QuickBooks Online.

 

However, if it's still showing the canceled card after updating the payment method, please proceed with contacting our Support Specialists. Here's how you can reach them:

 

  1. Log into QuickBooks Online.
  2. Click Help.
  3. Click Contact us.

Please keep in touch with me here should you need any further assistance with changing the payment method. The Community always has your back.