Last month (which has been reconciled) shows a single deposit for $650 in the register. Now I discovered it was 3 checks from 3 customers and I need to indicate their invoices as paid by this one deposit (because they are still showing as unpaid). Do I change the register to show 3 deposits? Do I unreconcile, then change the deposit in the register, and reconcile again? What is the easiest way to mark the invoices as paid so customers don't have an outstanding balance?
Hi there, @FirstBookkeeper.
Thanks for sharing your concern here in the Community. I can help share some information about correcting your reconciled deposits in QuickBooks Desktop.
You have the option to link the reconciled deposit to your customers' payment. This way invoices will be marked as paid and will zero out the outstanding balance.
Let me guide you how:
To give you more details about handling reconciled deposit in QuickBooks Desktop, you may refer to this article: Correct customer payments that have been deposited or reconciled.
If you need additional assistance with this process, I'd suggest reaching out to our Customer Care Team. They have the capability to do a remote-viewing session that can guide you through the steps.
These details should help you fix your reconciled deposits.
Please let me know if there's anything else you need about this concern or with QuickBooks. I'd be happy to help. Have a great weekend ahead.
Thanks for help, but...
My Deposit was in an Account Sales Part which my Accountant has recently deleted ((.
Only where I can find it is under Search and open it. When I try to change deleted Acc to Acc Rec, system was warning me that transaction has been R and it will be changes in beginning balance.
Any ideas how to link this Deposit and Invoice?
I've got another way to link the two transactions together, minie123.
When receiving a customer's payment, you'll need to use the Receive Payment option instead of recording it as a Bank Deposit. This is to ensure that the invoice in marked as paid in QBO.
In your case, you can follow these steps to link the deposit to the invoice:
Let me know if you need anything else. Thanks for dropping by.
I was trying to do that but only where I see that Deposit is when I look for it under Search.
Then,if I want to change the Account, is telling me it's Reconciled, and it will change the beginning balance for next Reconc.
Thanks for getting back, minie123.
You can continue with the process provided by SophiaAnnL. When you see a prompt saying that saving your changes will change the beginning balance in the next reconciliation, select Yes.
Once done, you're now able to link the two transactions.
You can always reach out to us here if you have other questions.
Hello there, @minie123.
I'd like to provide you with additional information about linking your open invoices with your reconciled deposits in QuickBooks.
When you change the account of the deposit transaction into Account Receivables, it will become a credit transaction.
To make sure the deposit amount will not be added into your account's beginning balance, here's how:
That should do it! This will allow you to link your outstanding invoice with your reconciled deposit transactions.
For additional insights, you may check these articles:
Let me know if you have other questions about managing your reconciled transactions in QuickBooks Online. I'm just a post away!