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Active Member

How to delete a customer?

QuickBooks Team

Re: How to delete a customer?

Hi steve.mueller195,


To delete the customer, you'll have to make the customer inactive in the Customer Information page.


Here's how:

  1. Click Sales, the click Customers at the top.
  2. Select the customer you want to delete.
  3. Click the Edit button at the top.
  4. Click the Make inactive at the bottom.
  5. Click Save.

The customer's information will not be deleted totally in QuickBooks. You can still see it in the Customer Center when you click the Include Inactive box.


You can check out this article for more information: How to add, delete, merge, and restore a customer.


If you have more questions to ask, please don't hesitate to reach out to us anytime.


Established Member

Re: How to delete a customer?

Why wouldn't you be able to completely delete a customer? I don't want to make them inactive, I want to delete them.

QuickBooks Team

Re: How to delete a customer?

Hi there, Quickeneer.


For now, we're not able to completely delete customers in QuickBooks Online. Once made inactive, the customer will no longer show up in your list of customers.


I will also send your feedback about being able to completely delete customer profiles. All submitted feedback will be reviewed and taken into consideration for future updates. 


Visit us again in the Community if you have other questions.