Our customer received our product that was damaged in shipping. We replaced the product and filed a claim with UPS, who sent us a check.
I need to know how to record the claim check in QB as the invoice was paid by the customer. If I create a new invoice it will charge sales tax again
Hello there, Mike_ASG.
I'm glad you've reached out to the QuickBooks Community. Let me help guide you on how to record a claim check from UPS in QuickBooks Desktop.
First, you'll need to create a credit memo so you can create another invoice for the UPS. Here's how:
Next, let's adjust the quantity of an inventory item in QuickBooks by following the steps in this article: Adjust inventory quantity or value.
Lastly, you'll need make a deposit to record the amount paid by the UPS, and posting it to the account that you've used for the adjusting entry. To do this, you can visit this article the detailed steps on how to deposit customer payments.
Once you've record these transactions, you can now create another invoice for the UPS.
If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.
Here's how you can contact our live support:
This will get you on the right track! Feel me in if you have additional questions. I'll be around to help. Wishing you and your business continued success.