when I click on a number in a report, I no longer get the detail making up that number. This started about two weeks ago. I upgraded to Desktop Pro Plus 2019 hoping that would resolve the problem. It hasn't. I received other instructions on this forum and none worked. I am a small business owner. I do not have hours and hours to devote to do it your self fixes which is why I paid extra. Someone contact me to resolve my problem. I'm an above average user who has used quickbooks for almost 20 year. Help!!!!
Hello there, karin1525.
If I was in your place right now, I’d sure feel the same way. Let me make it up to you by showing you how to contact us.
There are many ways to get in touch with our live support representatives. Aside from posting in the Community forum, you can also message our chat agents to arrange a callback, or call us directly.
I’ll walk you through finding your contact options in QuickBooks.
Please let me know if you have other concerns I can help.
I did this. It sent me around in a circle, including back to this question forum. In the meantime, my problem seems to have miraculously resolved itself because now I can get the zoom detail. Should I have a future problem that I can't fix on my own, I hope it's now this hard