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I have updated to online and have numerous open invoices that are not open how do I get these invoices to a completed Status?

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QuickBooks Team

Re: I have updated to online and have numerous open invoices that are not open how do I get these...

Thank you for adding a post here in the Community, @amosdepuy.


To close your open invoices, there must be a payment link to those invoices. It's my pleasure to help you how.


The reason why invoices still show as open even if the customer/s paid those invoices, is when you've entered the payment as Bank Deposit or a Journal Entry instead of a Receive Payment. In this case, the payment wouldn't be linked to the invoice and the invoice will remain unpaid.


If you've entered the payment a bank deposit, you'll need to edit the deposit. To find the deposit entry, check your bank register.


  1. Select Accounting from the left pane.
  2. Select Chart of Accounts under the Toolbar.
  3. Find the account you deposited the payment to, then select View Register (or Account History).
  4. Locate and choose the correct deposit.
  5. Select Edit.
  6. On Bank Deposit screen, scroll down to Add funds to this deposit, then find the fund you need to edit.
  7. In the Received From column, search and choose the appropriate customer name.
  8. In the Account column, search and select Account's Receivable.
  9. Select Save and close.

If you've created a journal entry, you'll need to apply the journal entry credit to an invoice.


  1. Go to the Plus (+) icon.
  2. Under Customers, choose Receive Payment.
  3. Under Receive Payment, select the customer.
  4. Make no entry on the form.
  5. Under Outstanding Transactions, select the invoice.
  6. Under Credits, select the journal entry to be applied as a credit. The Credits section only appears if there is an unapplied customer credit. Make sure to record the journal entry correctly.
  7. Select Save and close or Save and new.a9 journal entry as payment to an invoice.PNG

I've added these articles for additional reference:


I'll be right here to help you if you have any other questions about handling open invoices in QuickBooks Online. Wishing you the best!