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Itemized line items PLUS total = double the true sum showing up on detailed P&L report (cash basis) for some -- not all -- paid invoices.

Itemized line items PLUS total = double the true sum showing up on detailed P&L report (cash basis) for some -- not all -- paid invoices.

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QuickBooks Team

Re: Itemized line items PLUS total = double the true sum showing up on detailed P&L report (cash ...

Hello cr-instruments,

 

There are two possible reasons why we have an inaccurate data on the Profit and Loss report. It could be:

  • there are duplicate invoices or payments.
  • your company file is damaged or corrupted.

We can review the transactions by using the Profit and Loss Detail report. You might need to delete some transactions that cause the total amounts to double.

 

If that doesn't correct your data, we can do a few troubleshooting steps to get rid of any possible data damage. Here's how to do it:

  1. Update the QuickBooks release version. This will fix minor damages on the product components.
  2. Do the Verify and Rebuild process. This will fix any data-integrity related issues (such as damaged transactions, reports, or company file).
  3. Close and reopen QuickBooks. This will refresh all the product components after the troubleshooting steps.

If the same thing happens, I'd recommend contacting our Customer Care Team. They can further investigate this issue and provide additional troubleshooting steps.

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and select Continue.
  4. Choose how you want to reach them and enter the needed information.

You can always get back to us if you need anything else.